A minimum of 50% payment deposit will be required to book your event.
Trip and Rental Cancellations are free up to 7 days prior to your trip date.
Full payment is due 30 days prior to your scheduled trip date.
Any change within the 7 days window are subject to the policies outlined below for your respective reservation type.
Government restrictions limiting or restricting travel will automatically make you eligible for a full refund if cancellation is triggered prior to the 7 days window. Refund requests within the 7 day window will follow the below standards regardless of cancellation circumstances.
RENTALS
Your rental is fully refundable up to 7 days prior to your scheduled outfitting. Cancellations between 7 days and up to your rental start time receive a 80% refund and the balance of 20% is non-refundable. Cancellations triggered by Zion Guru due to safety or adverse weather will receive a full refund if the rental can not be agreeably rescheduled. *If you pick-up gear, choose not to use the rental and return it requesting a refund you will be charged a 20% outfitting fee and the other 80% can be refunded. We encourage trip insurance. We do not refund any travel-related costs you may incur to get to/from Zion Guru.
CHANGE & LATE FEES
HALF DAY
If you run more than 30 minutes late for your half-day trip scheduled departure time, you can convert your trip to a full-day if the guide is available, to “buy back” the missed time. This means that if you are late more than 30 mins to return the bike then full day charge will be levied.
FULL DAY
If you run late for your full-day trip and miss your scheduled start time by more than 30 minutes, you can pay an additional fee of 1/8 of your original total trip cost per hour to “buy back” the missed time. Subject to your guide’s availability. This supplement helps compensate resource use and your guide’s additional time.
4-7 DAYS PRIOR TO ARRIVAL
A 10% change fee is charged for any change to trip time, quantity of participants, pick-up locations. For example: start time changing from 7am to 9am, or from morning to afternoon. If you need to reschedule to a different day, for example, change from Monday at 7am to Tuesday at 7am, there is a 25% change fee. All changes are subject to availability.
1-3 DAYS PRIOR TO ARRIVAL
Changes requested inside of 3 days of your already scheduled departure time are subject to a 50% change fee.
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